We’ve compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can’t find the answer you are looking for, feel free to email us – we are always happy to help.

We are based in Kuwait.

We ship within the GCC to Qatar, KSA, Bahrain, UAE and Oman.

We use Kuwaiti Dinar. Overseas buyers will be billed in KWD.

Please note, all transactions are processed in KWD. The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices back to KWD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.

We accept Visa, Master Card, and K-Net. All items purchased will be made through a secure payment gateway.

Yes! We offer cash on delivery for orders placed locally in Kuwait.

Yes you can! Please contact us and provide us with the name and product ID of the item(s) you wish to purchase. We’d love to talk to you!

You will receive an email confirmation after placing your order to confirm that we received your order. We recommend checking your junk/spam folders as well. Please review your order confirmation upon receipt and contact us immediately if any changes need to be made. If for some reason you do not receive a confirmation email, simply send us an email so we can look into it for you.

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

If you mistakenly checked out with an incorrect address, please contact us immediately. Please enter your order number so we can update your address as promptly as possible. We are generally able to change the shipping address unless the order has already been shipped.

If you would like to cancel your order, please contact us immediately. All orders that have been cancelled before being dispatched will be refunded to your credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancellations cannot always be fulfilled.

If you would like to make changes to your order, please contact us immediately. We process orders very quickly, so changes cannot always be fulfilled.

All items on the order will ship together in one shipment. If an item is on backorder, the entire order will ship complete once the item is back in stock.

As long as you request a gift receipt at the checkout process in the notes section, we will only include a gift receipt with the package. Your order confirmation serves as your record of payment.

We can add our fabulous signature gift card with a personalized handwritten message or a blank gift card at no extra charge

We do not offer gift boxes. All our orders are lovingly and carefully wrapped in tissue paper and finished with a sticker seal. We are more than happy to include a complimentary blank gift card or a complimentary gift card with a neatly hand written personal message from you to the recipient of your lovely gift. If you would like a personalized gift card, please write your message within the notes box at checkout.

We would love to help! Just contact us and we’ll be happy to help out with a suggestion or two. We know our stock well and can point you in the right direction!

Yes! Gift recipients can return merchandise received as gifts as long as a proof of purchase is provided. Please email us for specific instructions on your return.

You will receive a confirmation email once your order has been shipped that contains a tracking number. Please allow 2-4 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or public holidays and the delivery time frame excludes delays caused during international custom’s processing.If you experience any delays please contact us and we can look into your order.

All products listed are held in stock, unless otherwise indicated as OUT OF STOCK. Having said that, on rare occasions an error in our inventory may result in an out of stock item being listed as in stock. Should this happen, we will refund you.

That depends! You can always email us so we can let you know.

Unfortunately, we do not ship bulky items internationally. However, we’d be happy to look into it. E-mail us your address and a list of the products you’d like to order and we’ll send you a quote.

We are only based online. We’ve taken the hassle out of shopping so that you can shop from the comfort of your home! We deliver right to your doorstep at the click of a button.

If we have not answered your question, please do not hesitate to contact us! We truly want to please our customers and will always try our hardest to resolve any situations that come up.