We’ve compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can’t find the answer you are looking for, feel free to email us – we are always happy to help.
Please note, all transactions are processed in KWD. The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices back to KWD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.
You will receive an email confirmation after placing your order to confirm that we received your order. We recommend checking your junk/spam folders as well. Please review your order confirmation upon receipt and contact us immediately if any changes need to be made. If for some reason you do not receive a confirmation email, simply send us an email so we can look into it for you.
If you mistakenly checked out with an incorrect address, please contact us immediately. Please enter your order number so we can update your address as promptly as possible. We are generally able to change the shipping address unless the order has already been shipped.
If you would like to cancel your order, please contact us immediately. All orders that have been cancelled before being dispatched will be refunded to your credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancellations cannot always be fulfilled.
We do not offer gift boxes. All our orders are lovingly and carefully wrapped in tissue paper and finished with a sticker seal. We are more than happy to include a complimentary blank gift card or a complimentary gift card with a neatly hand written personal message from you to the recipient of your lovely gift. If you would like a personalized gift card, please write your message within the notes box at checkout.
You will receive a confirmation email once your order has been shipped that contains a tracking number. Please allow 2-4 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or public holidays and the delivery time frame excludes delays caused during international custom’s processing.If you experience any delays please contact us and we can look into your order.
All products listed are held in stock, unless otherwise indicated as OUT OF STOCK. Having said that, on rare occasions an error in our inventory may result in an out of stock item being listed as in stock. Should this happen, we will refund you.